ORDERS AND PURCHASES

     Orders received after 12:00PM PST will be processed the next business day. Merchandise in stock will usually ship within 48 hours of order receipt. Not all products available in all states. Certain products may require manufacturers approval. We do not collect sales tax on purchases except for California residents. A 9.75% sales tax will be added to your purchase. We do not accept orders to ship internationally nor do we accept orders paid using international credit card.

PAYMENT METHOD

     We accept PayPal, Visa, Master Card, American Express, and Discover, with verified or confirmed shipping address. Checks, Cashier Checks & Money Orders: Verified Cashiers checks and United States Postal Service money orders are shipped immediately. Other money orders, cashier’s check, personal and business checks are held for up to the time it clears. Any details provided may be checked for their validity to prevent fraud. If we suspect fraud we may prosecute to the full extent of the law. No COD’s accepted

ADDRESS VERIFICATION

     Address Verification is a precautionary measure we perform to ensure both our safety and avoid fraudulent activity. The nature of online shopping does not allow us to do a traditional form of identification, such as a driver's license for a standard brick & mortar store. Instead we conduct address verification through your credit/debit card issuer to confirm your identity and verify the validity of your purchase, ultimately protecting your credit and privacy.
     Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-866-603-4049 to let us know and we will re-attempt address verification to complete the processing of your order. Orders with the same billing and shipping address are more likely to ship right away.

PRICE AND PRODUCT AVAILABILITY

     Prices and availability of products are subject to change without notice. Errors on our listing (description, price, etc.) will be corrected as it is discovered. We reserve the right to amend any inaccuracies, cancel any order, and void any published offers including those discovered after submission of an order. In some occasions, merchandise needs to ship from the manufacturer or from a different warehouse straight to your shipping destination. Please allow an additional 48 hours for it to process and ship.
     If a product you have ordered is backordered or not available for shipment, we will notify you as quickly as possible via the email address in your order. Anticipated delivery dates for backorders, special orders and/or custom order items are dependent upon our suppliers and other factors beyond our control, and are subject to change. We will make all reasonable efforts to meet such deadlines but cannot guarantee on-time delivery and cannot be held liable for it.

FREIGHT AND SHIPPING

     We will not hold responsibility on lost or damaged shipment. Packages damaged on transit or lost in transit: You may file a lost package or damage claim with UPS within 48 hours and contact us right away. We ship using UPS services and UPS does not deliver to PO Boxes. We would request you to give us a physical shipping address (subject for verification) for delivery. Weekends and holidays do not count for UPS GROUND, UPS 3 DAY SELECT, UPS 2ND DAY AIR and UPS NEXTDAY AIR. Please refer to http://www.ups.com for more information. Packages shipped using UPS GROUND will take 2 – 10 business days depending on the shipping destination. In some occasions, the products ordered are too big/heavy for UPS to safely handle and will be shipped through a freight/trucking company and charged by the pallet. Extra charges may apply. Shipping charges do not include service charges and fees incurred during delivery such as and not limited to forklift charges, liftgate charges, labor, customs, etc. Occasionally we offer "FREE SHIPPING" on selected items chosen. Free shipping offers are good on credit card or pre-paid purchases only and only on the selected "FREE SHIPPING" items shipped to the locations indicated. Tracking numbers are automatically emailed to the email address you provide. In some occasions, merchandise needs to ship from the manufacturer or from a different warehouse straight to your shipping address. In this case, tracking numbers will not be automatically emailed to you. You can request it from us but please give us time to get your tracking number as it is not automatically available.

RETURNS, REFUNDS AND EXCHANGE

     All sales are final, make sure you buy the right item the first time. Please call our sales staff if you have questions. Absolutely no returns for cash or credit card refunds, even if the purchase was made the same day. Returned merchandise is for exchange (within 7 day only) or for store credit (good for 30 days) and must be accompanied with the original sales receipt. (25% restocking fee will apply for exchanges and store credit) Any returns for exchange after 7 days will not be eligible for 20% restocking fee. A proper decision will be made at the time of return. All returns must have return authorization. Call our customer service and tell us the brand name and model number of the product and explain exactly what seems to be the problem. We will then give you an RA number. You must write the RA number on the outside of the shipping carton in such a way that our service personnel will see it when the package is received, or it will be refused. All return items must be in original conditions including all boxes, packaging, instructions and warranty cards. Customer must cover shipping cost for all packages going back to us. There are NO REFUNDS or CREDIT on any shipping charges. Upon receipt of the product, Digitalsoundandlighting.com will have the right to determine what course of action will be taken.
     Shipping costs that we pay to ship “Free Shipping” items to you is not refundable or exchangeable. For example, if you order a "FREE SHIPPING" mixer for $150 and it cost us $20 to ship it to you, and you decide to return it for exchange for any reason, you would only receive $130 of it in store credit minus the 25% re-stocking fee which ends up to be $98 which you could apply towards your next purchase.
     Digitalsoundandlighting.com does not offer price protection or price guarantee of any kind nor do we participate in any 30 day return or refund policy. No returns or exchanges on opened products, used and refurbished merchandise, Light bulbs, all fluids (fog fluid, bubble fluid, etc.) stylus and cartridges, cables, headphones and earphones (due to health and sanitary regulations), wireless and wired microphones (due to health and sanitary regulations), raw speakers, tweeters, cases, racks, light stands, trussing, speaker stands, bulk products, computer software, computer related products, novelties and accessories.
     We reserve the right to cancel or delay any order without notice at our own discretion for any reason including: unverified or erroneous billing, the merchandise ordered was discontinued. Digitalsoundandlighting.com reserves the right to refuse service to anyone.

WARRANTY AND REPAIR

     All products carry manufacturers/factory warranty only. We do not offer store warranty of any kind. We are not responsible or liable for user error. Any user error will void factory warranty automatically. We will ship your defective item to the manufacturer/ factory for all warranty and non warranty repairs. Please allow 3-6 weeks for return from manufacturer/factory. Customer is responsible for all shipping charges and any other charges. Customer may prefer to send the product to the manufacturer/factory for a faster response and turn-around. Any non-warranty item to be repaired will require a $35.00 service and handling fee plus the repair charges.
     There is no warranty on the following items and cannot be returned for any reason: Light bulbs, all fluids (fog fluid, bubble fluid, etc.) cartridges, cables, headphones and earphones (due to health reasons), wireless and wired microphones (due to health reasons), raw speakers, tweeters, cases, racks, light stands, trussing, speaker stands, bulk products, computer software, computer related products, novelties and accessories.
     For computer related issues, please contact the manufacturer for technical support.

AUTHORIZED DEALER

     The use of name brands shown & used on this website are merely used to identify products only which we lawfully purchased and are willing to sell and are not making any other representations. All products advertised on the website and store are brand new factory sealed models, unless otherwise specified on our products page.

ADDITIONAL INFORMATION

     Throughout our website, you’ll find some items that have prices and some do not. We try to put prices on every item, however due to prices changing so often, it is impossible for us to print the lowest price. If there is an item in our website without a price, call, fax or e-mail us to find out the current price. If you don’t see what you’re looking for, it doesn’t mean we don’t have it, we probably have what you need or we can get it for you and give you the lowest price possible.
     All brand names shown are all trademarks of their respective companies. No relationship to digitalsoundandlighting.com is implied. Digitalsoundandlighting.com cannot be held responsible for any typographical errors in specifications, pricing or price changes. Some images were created exclusively for digitalsoundandlighting.com Reproduction of these photos, drawings, text and or images may not be reproduced photographically, electronically, or by any other means without the express written consent of digitalsoundandlighting.com. All images are for illustration purposes only. Actual specifications, weight, and prices of the products shown may and are subject to change without notice. While we do our best to check for errors, mistakes may occur. Terms, conditions and prices are good until superseded by subsequent publications. Any purchase from digitalsoundandlighting.com constitutes that you the customer understands our policy and agree to them.
     Website pricing, shipping rates, item specs, terms andconditions are updated and changed frequently without notice. These terms are NOT negotiable and if you place an order by phone or web you are bound by them whether you "saw them" or not (CA state law & our lawyers say so).